For security reasons, users are not permitted to make changes to data on the Register (other than update a person's address details). If you discover a mistake in the data on the Register, you should contact the Register by Email or on the Register Help-Line (1300 QFEVER) to explain the problem. The Register staff will then make any changes necessary.
Users are not permitted to delete any records from the Register. If you enter a record and realise that you have made a mistake, contact the Register Help-Line (1300 QFEVER) before re-entering the record.
If a person wishes to have their record removed from the Register, they should ring the Register Help-Line.
If details have been entered into the Register, but the Register does not receive the documentation for those details (ie the original Personal Details and Consent Form, test results or vaccination records) within 30 days, a reminder will be sent to the person who entered the data. If the documents are still not received in 60 days, the records will be permanently deleted from the Register. To avoid this, make sure that all documents are sent securely and promptly to the Register office, as soon as they have been entered.
If a user stops working for an organisation, or changes their area of responsibility and no longer works with the Register, their user account will be deleted, to prevent unauthorised access to the Register data.
As soon as an existing user no longer works for the organisation or no longer has responsibility for the accessing the Register, the Organisation should complete the Termination of User's Access form which should be signed by a person within the Organisation authorised by the Board of Directors. This should be mailed to the Register. A new User may be nominated on the User Registration form at the same time, if required.
As a check, any users who have not accessed the Register for at least 6 months will be contact to check if they are still eligible to be Registered users. If not, their accounts will be deleted.
If an Organisation no longer wishes to participate in the Register, an authorised representative should complete the Termination of Organisation's Access form, and send it to the Register.